View a Ticket You Are a Contact On

Question

• I am not the requestor on a ticket; how do I view the ticket?
• I am a CN LRP; how do I view tickets for my department?
• I am an IT Pro; how can I view another person's ticket?

Environment

• Oregon State University
• TeamDynamix client portal

Explanation

Normally only the requestor on a ticket can view the ticket in the client portal (https://oregonstate.teamdynamix.com/TDClient/Home/). 

However, if you have been added as a contact on another person's ticket, you can also view it in the client portal.

Resolution

CN LRPs can ask the Service Desk to add them as a contact on a ticket. IT Pros can also ask to be added as a contact on a ticket.

Once you have been added as a contact, follow these steps to find the ticket:

1. Visit https://oregonstate.teamdynamix.com/TDClient/Home/
2. Select "View My Requests" on the right
3. Check the box next to "Include requests that I am listed as a contact on"
4. Click "Search"

For assistance, contact the Service Desk.