MS Teams - Email Notifications for Chat not Working

Issue/Question

  • When someone sends me a chat message in Teams, I do not receive an email notification.

Environment

  • Oregon State University
  • Employee, Student or Associate
  • Teams

Explanation

This article is about email notifications from Teams chat. For issues with visible and audible notifications within the Teams app, see: MS Teams - Notifications Not Working

Resolution

In the Teams application:

  1. Click on your profile image in the upper-right
  2. Select "Settings"
  3. Select "Notifications"
  4. Next to "Chat message" set that to "Banner and email"
  5. You may also want to set "Banner and email" for: "Replies to conversations I started" and "Replies to conversations I replied to"
  6. Set "Missed activity emails" to "As soon as possible" or another time frame as you prefer

Teams will only send emails if you are inactive for a couple of minutes. If you have the Teams app or web page open on any device (including mobile devices) it may see you as active. Once you have confirmed the settings above, close and exit the Teams app, wait a few minutes, and then ask someone to send you a chat to test. They should see the presence bubble next to your icon as either yellow (for away) or a gray X (for offline).

 

For assistance, contact the IS Service Desk.

Details

Article ID: 104091
Created
Thu 4/2/20 10:20 AM
Modified
Thu 4/2/20 10:57 AM