Teams - Chat with a Student Employee

Issue/Question

  • How do I chat in Teams with a student employee?
  • How do I add a student employee to a team?
  • I am a student employee and cannot use Teams

Environment

  • Oregon State University
  • Teams

Cause/Explanation

All current students are licensed for Teams with their username@oregonstate.edu account. That is the account students need to use to login to Teams. Anyone trying to chat with a student in Teams or add a student to a team needs to use the student's username@oregonstate.edu account.

Student employees also often have an Exchange mailbox associated with their work. The Exchange mailbox is associated with a different account, typically with a username of SE-username@oregonstate.edu ("SE" stands for "Student Employee"). The student employee account is not license for Teams. Sending chat messages to the se-username@oregonstate.edu account does not work.

Resolution

Chat with a Student Employee

Use the username@oregonstate.edu account for the student in Teams.

Login as a Student Employee

Login to Teams with your username@oregonstate.edu account.

 

For assistance, contact the Service Desk.

Details

Article ID: 104100
Created
Thu 4/2/20 10:47 AM
Modified
Fri 7/24/20 1:39 PM