VPN - Exception Process for External Users

Tags vpn

Issue/Question

  • Who needs an exception for VPN?
  • How do I submit an exception request for the VPN? What is the exception process?

Environment

  • Oregon State University
  • Associate, External User
  • VPN

Explanation

The OSU VPN server is available to all current OSU employees and students.

Duo two-step login is required to access the VPN for all ONID account users.

VPN access defaults to full tunnel, Duo required.

If a user does not have an ONID account or is not a current employee or student, an exception will be needed. Exceptions must be requested by department IT and sponsored by a current OSU employee.

Resolution

If you are not a current OSU student or employee and need access to the OSU VPN server, please contact your department IT. Community Network customers should contact the Service Desk.

Your IT department will submit a request for an exception to use the VPN using this form: Request an Exception to the VPN  (form is restricted to IT Pros)

IT requesting a VPN exception will need to provide the following:

  • Business purpose: why the customer needs access
  • If split tunnel is being requested, why it is needed, why full tunnel will not work; and type of data being accessed
  • The sponsor’s name, contact information and department
  • The external user's relationship to OSU
  • Contract term (if any) 

The default connection type for external users will be full tunnel unless an adequate business case can be made that requires split tunnel.

The request will be submitted to the Office of Information Security who will review the request.  For external users, the expiration date will be the contract term end date, or annually, whichever is first.  Annual reviews will be conducted by the Office of Information Security.

Access to confidential data will require multi-factor authentication (Duo), full tunnel access only and use of an OSU-provided device.

 

For assistance, contact the Service Desk.

Details

Article ID: 107496
Created
Tue 5/12/20 1:59 PM
Modified
Tue 8/18/20 10:34 AM