Exchange Online - "That Microsoft account doesn't exist."

Issue/Question

  • When I try to login to Outlook on the Web, I receive the error "That Microsoft account doesn't exist."

Environment

  • Oregon State University
  • Exchange Online
  • Outlook on the Web

Cause/Explanation

In July 2020, Microsoft made a change to the outlook.com site. OSU Exchange Online users can no longer log in via that portal.

Resolution

Please use the following link for Outlook on the Web: https://outlook.office365.com/

The login link is also available at http://exchange.oregonstate.edu.

 

For assistance, contact the Service Desk.

Details

Article ID: 111310
Created
Mon 7/6/20 11:22 AM