Email Still Going to Exchange/Outlook for Former Employee who is now a Student

Issue/Question

  • I was an OSU employee but am now a student; my emails are still going to my Exchange/Outlook mailbox.

Environment

  • Oregon State University
  • Student, Former Employee

Cause/Explanation

OSU students primarily use Gmail. Employees primarily use Exchange.

When an Exchange mailbox is setup for an employee, the username@oregonstate.edu address will route only to the Exchange mailbox.

We do not currently have a way to remove an Exchange mailbox from a former employee's ONID account. As such, all email sent to username@oregonstate.edu will continue to route to the Exchange mailbox.

Note: there is no reason to have separate mailboxes. The fact that employees do is historical, and is a temporary situation. In the not-too-distant future, all OSU students and employees will have only one mailbox each, and they will all be on the same email system.

Resolution

Method 1 - Forward All Mail to Exchange

  1. Set a forward on the Gmail mailbox to the first.last@oregonstate.edu address: OSU Gmail - Forward Gmail to Exchange
  2. Read all email in Exchange.

 

Method 2 - Forward All Mail to Gmail

  1. Set a forward on the Exchange mailbox to username@onid.oregonstate.edu: Forward mail from Exchange to Gmail 
  2. Read all mail in Gmail.

 

For assistance, contact the Service Desk.

Details

Article ID: 116781
Created
Wed 9/23/20 11:33 AM
Modified
Wed 9/23/20 2:40 PM