MS Teams - Can't Set Profile Picture in Teams

Issue/Question

  • When I try to set my profile picture in Teams I get the error "There was a problem saving the photo. Please try again."

Environment

  • Oregon State University
  • Student
  • Microsoft Teams

Cause/Explanation

Setting the profile picture in Microsoft Teams requires an Exchange license. Undergraduate students sign into Teams with their ONID account. Undergraduate students who have Gmail will not have an Exchange license on their ONID account. Students whose ONID accounts were created after November 1, 2022 do have an Exchange license and will be able to set their profile picture.

Resolution

Unfortunately there is no resolution to this issue at this time.

However, the university is moving all ONID accounts to Exchange email by end of Summer 2023. This issue will be resolved by the move to Exchange email.

Assistance

For assistance, contact the Service Desk.

Details

Article ID: 116821
Created
Wed 9/23/20 1:37 PM
Modified
Thu 12/15/22 11:56 AM