Email - Valid Messages Going to the Junk Email or Spam Folder

Caution:  Starting November 1, 2022, all new ONID accounts - including students - will be created with Exchange email and not Gmail.

Issue/Question

  • Messages I receive from valid senders are landing in my Junk Email or Spam folder.
  • Messages I send to OSU recipients are landing in their Junk Email or Spam folders.

Environment

  • Oregon State University
  • Email

Cause/Explanation

OSU's junk mail filters help reduce the amount of junk mail that appears in your inbox. This can result in some false positives, with valid email ending up in the junk mail folder.

Resolution

Mark Messages as "Not Junk"

If you are the recipient of an email that has landed in your Junk Email or Spam folder, you can mark the message as not junk. Doing so improves the system's algorithms for future email. If you are the sender, you can provide these instructions to your email recipients.

Help documentation can be found at the links below:

Report Legitimate OSU Bulk Mailer

If the email messages landing in the Junk folder are from an OSU service (e.g. EmpCenter, Banner, OSU Alert, OSU Today, etc.) a request can be escalated to the Infrastructure team to investigate. Requests to "whitelist" a sender will not generally be accepted. Please provide the headers from the e-mail address to help this process. For help finding message headers, see: Email - Get Message Headers

Assistance

For assistance, contact the Service Desk.

Details

Article ID: 121141
Created
Wed 11/25/20 11:41 AM
Modified
Tue 11/1/22 2:30 PM