Office 365 - Profile Photo

Issue/Question

  • How do I set my profile photo in Office 365?
  • My profile photo in Office is different than elsewhere.
  • I updated by profile photo in Office 365 but Teams has not updated yet.
  • My profile photo in SharePoint online is different than elsewhere.

Environment

  • Oregon State University
  • Office 365
  • Teams
  • SharePoint Online
  • Microsoft Office

Cause/Explanation

Profile photos are stored in several locations in the Office 365 environment. There are at least two ways to set your profile photo, and it can take some time (2-3 days) for all of the applications to synchronize the change.

In addition, the profile photo displayed in Microsoft Office products (Word, Excel, etc.) is based on the photo stored in Active Directory on-prem, which customers do not have access to set directly. Setting your profile photo online via the Office 365 website or Teams does not update the photo in Office.

Note that neither the Active Directory on-prem photo nor the Office 365 photo are synchronized with your Banner photo from your OSU ID.

Resolution

Method 1 - Set Your Profile Photo via Teams

  1. Open Teams
  2. Click on the profile icon in the upper-right corner
  3. Select "Change Picture"
  4. Select "Upload Picture" and choose a file from your computer
  5. Click "Save"

Note: This method does not work for students at this time. See: Teams - Can't Set Profile Picture in Teams

Method 2 - Set Your Profile Photo via Office 365 Online

  1. Go to http://oregonstate.edu/office365
  2. Select "Login to Office 365"
  3. Click on the profile icon in the upper-right corner
  4. Select "My Office Profile"
  5. Click on the camera icon above your name
  6. Select "Upload a new photo" and choose a file from your computer
  7. Click "Apply" and "Done"

Method 3 - Ask your IT Team to Set Your Active Directory On-Prem Photo

Contact your IT team to set a picture in Active Directory on-prem. The AD on-prem photo is the one that shows in Microsoft Office products.

Assistance

For assistance, contact the Service Desk.

Details

Article ID: 123748
Created
Wed 1/6/21 8:43 AM
Modified
Tue 11/30/21 4:30 PM