Mendeley Does Not Work with Duo Login

Issue/Question

• When I try to login to Mendeley's software the login process fails at the Duo step; the Duo login screen is blank. I see an error code like this:
  opensaml::FatalProfileException
  The system encountered an error at Thu Apr 28 17:22:11 2022
  opensaml::FatalProfileException at (https://auth.elsevier.com/SHIRE/SAML2/POST)
  SAML response reported an IdP error.

Environment

• Oregon State University
• Mendeley
• Duo

Explanation

This is a known issue acknowledged by the vendor. There is no fix at this time.

Work-around

Use Mendeley Website

The work-around at this time is to use the web-based version of Mendeley.

Assistance

For assistance, contact the Service Desk.