New Employee Cannot Access Box

Issue/Question

• A new employee cannot access Box, receives the message "OSU Login - Access Denied. You are not eligible for the service requested."

Environment

• Oregon State University
• New Employee
• Box

Explanation

To be eligible for Box, employees must have a current job record in Banner. Sometimes it can take a few days for Banner job information to be updated.

Resolution

1. Wait a day and try to access Box again.
2. Contact Human Resources to confirm new hire paperwork has been processed.
3. Contact the Service Desk to request temporary access to Box.

Assistance

For assistance, contact the Service Desk.