Duo - Sign-up with a Hardware Token

HowTo Duo Employee Student Associate

Issue/Question

How do I sign-up for Duo using a hardware token?

Environment

Oregon State
- Employee or Student
- Be signed-up for Duo
- Have a Duo hardware token (must not have been used by someone else)

Explanation

The steps in this article are for first time Duo sign-up with a hardware token. If you are already signed up for Duo and want to add a hardware token as an additional device, please see Duo - Manage Your Devices instead.

Resolution

How and Where to Obtain a Duo Hardware Token:

Faculty and Staff on current, paid status may request a free Duo hardware token through their IT support unit or through the Service Desk.
Duo hardware tokens also may be purchased at the OSU Beaver Store. The Beaver Store can also ship Duo hardware tokens. https://osubeaverstore.com/duo-multifactor-authentication-token.html
Duo hardware tokens should only be purchased from OSU sources such as the OSU Beaver Store. Duo hardware tokens bought from 3rd party sellers will not be able to be registered at duo.oregonstate.edu
For more details on obtaining a hardware token, see: https://is.oregonstate.edu/duo/hardware-tokens

Sign-up Procedure

Go to duo.oregonstate.edu, and click “Sign-up for Duo.”
Sign in with your ONID credentials.
Click “Sign up with a Hardware Token.”
Follow the instructions on the page to add the token to your account.
(Note: occasionally, the hardware token will become out-of-sync with Duo, and the code generated by the token may not work at first. You can easily re-sync the token by generating and entering 3 new passcodes at any Duo login page, including this one.)
Now when you sign through OSU Login (Single Sign-On aka SSO) you will be brought to this page. Click “Enter a Passcode”
Click the button on your token to generate a code, type it into the text field, and click “Log In”
If the login code is accepted you will get a green “Success!” bar at the bottom of the Duo portal screen.