Office 365 - Frequently Asked Questions


This article goes through some of the frequently asked questions that you might have about the Office 365 service. These questions provide links to other articles as well as external resources. If you have additional questions that are not included in this article please feel free to give us a call at 7-8787 option 2; visit us the IS walk up desk in Milne 201; or send us an email at


How do I sign in to Office 365?

Take a look at our article on: signing in to Office 365.

Why do I have to have Windows 8 or higher?

Because if you are on an unsupported version of Windows, you will get the error "The procedure entry point K32GetProcessImageFileNameW could not be located in the dynamic link library KERNEL32.dll" when trying to install the program.

How do I get Microsoft Office to work on my iPad/iPhone?

The Apple Store allows you to download Office apps for iOS devices. Available apps include Word, PowerPoint, Excel, OneNote, and OneDrive for Business. These apps enable you to read and edit documents stored in your OSU Office 365 Drive.

How do I get Microsoft Office to work on my Android?

Microsoft offers separate apps for each of its major applications for Android devices. These applications enables you to read and edit Word, Excel, or other Microsoft documents stored in your OSU Office 365 Drive.

How long can I keep Microsoft Office?

Currently, OSU students are allowed to keep Microsoft Office as long as they are enrolled in the current or a future term. This may be subject to change due as OSU's policies for account provisioning change.

Does this include Microsoft Project?

No, we are not licensed for Microsoft Project through Office 365. However, we do have the Project Online Premium Service for Education enabled. 

Does this include Exchange?

OSU has enabled the Exchange (Outlook email) option for staff and faculty only at this time. We continue to investigate all options in an ongoing effort to find the best tools for OSU students and employees.

Is Google going away?

No. OSU has chosen enable both Google Apps for Education and Microsoft Office 365. While there is some duplication of services between these two, there are differences between them that provide significant advantages to different segments of the OSU population.

Is Office 365 secure?

Yes. The Microsoft Office 365 service exceeds OSU’s security requirements for storing unrestricted and sensitive data.

Does Office 365 meet accessibility features?

Please visit the accessibility statement at

Are graduate students treated as students or employees?

Graduate students are treated as students, meaning they can use Office 365 even if they are employed by the University.

I already purchased Microsoft Office, what do I need to do?

You can continue to use your personally purchased version of Office 2010 or 2013. You can find instructions to link your OSU One Drive for Business to your personal install of office.

If you would like to leverage the OSU provided Microsoft 365 Apps license on your personal computer, please uninstall your current version and then follow the instructions here to download and install the current Office 365 installs.

If you need any assistance, feel free to call the Service Desk at 541-737-8787.


Article ID: 49890
Thu 3/8/18 11:52 AM
Wed 7/8/20 5:37 PM