IT Helpdesks for Employees

Issue/Question

• Where can I get IT support as an employee?
• Who is my IT support team?

Resources

UIT Customer Experience provides desktop support to about half of campus through the Community Network service. Some colleges and departments provide IT support through their own helpdesks. If you are affiliated with one of the below colleges or departments, please contact the applicable helpdesk for IT support.

OSU IT Helpdesks

• UIT Customer Experience (CX, Community Network, Cosine) (541-737-8787)
  • Most administrative units: President's Office, Provost's Office, Finance & Admin, Research, Faculty Affairs, Undergraduate Education, Student Affairs, Enrollment Management, Information and Technology, Ecampus, Graduate School, Honors College, International Affairs, Outreach and Engagement
  • Intercollegiate Athletics
  • Library
  • Business Centers: AMBC, ASBC, AABC, HSBC, UABC
    • Business and Engineering Business Center (BEBC) - share drives supported by COE IT; desktop/account support by CX
  • OSU-Cascades
  • Hatfield Marine Science Center
  • Portland Center
  • College of Agricultural Sciences: Department of Agricultural Education, Botany and Plant Pathology, Greenhouse
  • College of Education
  • College of Liberal Arts
  • College of Pharmacy
  • College of Public Health and Human Sciences
  • College of Science
  • County Extension Offices and Ag Experiment Stations
  • Centers: CRLSL, EHSC, Oregon Intergrated Pest Management Center
  • Other units: SeaGrant, SpaceGrant, LPI, CFTH, LARC, MSI, INTO, Ag Research Foundation, NROTC, AROTC, AFROTC
• Roots IT (541-737-2443)
  • College of Agricultural Sciences Deans Office
  • Animal and Rangeland Sciences
  • Applied Economics
  • Greenhouse
  • Horticulture
  • Crop and Soil Science
  • Fisheries and Wildlife
  • Food Science and Technology
  • EHSC
  • Environmental and Molecular Toxicology
  • Oregon Wine Research Institute
  • SeedLab
  • CGRB
  • SARL
• College of Business Helpdesk (541-737-0947)
• College of Engineering IT Support (coe.support@oregonstate.edu)
  • Business and Engineering Business Center (BEBC) - share drives supported by COE IT; desktop/account support by CX
  • School of Chemical, Biological, and Environmental Engineering (CBEE)
  • Civil and Construction Engineering (CCE)
  • Electrical Engineering and Computer Science (EECS)
  • Mechanical, Industrial, and Manufacturing Engineering (MIME)
  • Nuclear Science and Engineering (NSE)
  • Hinsdale Wave Lab, NACSE, ATAMI, Radiation Center
  • Biological and Ecological Engineering (BEE) - point of contact: Randy.Thorp@oregonstate.edu
• College of Forestry Helpdesk (541-737-2152)
  • FOBC
• College of Earth, Ocean, and Atmospheric Sciences (support@ceoas.oregonstate.edu, 541-737-0772)
• Carlson College of Veterinary Medicine IT Support and Services (cvmit@oregonstate.edu, 541-737-0074)
• UHDS IT Support (541-737-2015)
• Dixon Recreation (541-737-2943)
• Student Health Services IS (shsis@oregonstate.edu, 541-737-0600)

If you are not sure which helpdesk supports your OSU workstation, please contact the Service Desk and they will refer you to the correct team.

Other Service Points

• Ecampus support (541-737-9204)
• PACE support (541-737-4197)