MyCN - Access CN Files Remotely

Issue/Question

• How do I access my CN files from remote?
• What is MyCN?
• How do I use MyCN?

Environment

• Oregon State University
• Community Network (CN)
• MyCN

Explanation

MyCN is a web-based tool for accessing files on your CN-Home and CN-Share network paths (also commonly referred to as the "P" and "S" drives). VPN is not required to access MyCN from off-campus. The information in this article applies to CN customers only.

Related articles:

• Create a shared link to a file using MyCN
• ​​​​​Reset a CN account password using MyCN
• Map a network drive using MyCN

Resolution

Windows or Mac

1. Open a web browser, we recommend Google Chrome, and navigate to http://mycn.oregonstate.edu
   
2. Log in with your username@oregonstate.edu account
   • Note for Student Employees: login as se-username@oregonstate.edu
     
3. Click on the + signs in the navigation window on the left to browse to your file locations.
4. For help using MyCN, click on the "User Manual" link near the top of the page.

Working with Files and Folders in MyCN

• Files can be dragged and dropped into folders, just like a standard file explorer
• Folders/files can be shared by link or email by the 'Share' button in the toolbar, or right-clicking and selecting 'Share'; see MyCN - Share a File or Folder with a Link for steps
• For any folder/file you have access to, you can download it by clicking the 'Download' button in the toolbar, or right-clicking the file and selecting 'Download'
• Using the 'Upload' button, you can upload your own files to any shared file space you have access to

Mobile Devices

There are mobile apps available for Android and iOS (iPhone, iPad) devices. The app is called "HTTP Commander".

• Install the app
  • Android: https://play.google.com/store/apps/details?id=com.elementit.httpcommander
  • iOS: https://itunes.apple.com/us/app/http-commander/id561413475?mt=8
• Open the app and click the + icon to create a new connection
  • Connection Name: MyCN
  • URl to web application: https://cn-web.tss.oregonstate.edu/htcomnet
  • Username: username@oregonstate.edu or se-username@oregonstate.edu
  • Password: your account password
    
• Click the check mark when done entering settings
• Click on the MyCN connection to browse your files

Authentication Issues:

If a user is having authentication issues, the first steps is to try are a private session or a different browser.

If that does not resolve and the client is a windows workstation, the issue could be NTLM compatibility:

Check to verify compatibility level is set to 3 (Level 0 and 1 have been known to prevent login to MyCN):

Registry key: HKLM\SYSTEM\CurrentControlSet\Control\Lsa\LmCompatibilityLevel  

For reference, this from MS has details (The topic is RDP, though the NTLM issue is the same):

https://docs.microsoft.com/en-us/troubleshoot/windows-server/remote/0xc000035b-when-you-use-lmcompatibility

This may be set in GPO, so if the client is managed it may require a GPO change under:

"Computer Configuration->Windows Settings->Security Settings – Network security:LAN Manager authentication level" 
 

For assistance, contact the Service Desk.