Known Issue: Can't play Kaltura media/video through Canvas using Safari

Issue/Question

  • How do I play Kaltura media/videos in Canvas using Safari on macOS and iOS?

Environment

  • Oregon State
    • Kaltura / Canvas

Cause

Safari on MacOS and iOS handles cookies differently than other web browsers. When clicking on "My Media" or "Media Gallery" in Canvas in your Safari browser, you may see an error indicating "It seems your browser is blocking 3rd party session cookies which are required for the Kaltura application."

Resolution

Note: After modifying your Safari settings as documented below, if you navigate away from the page in question (ie. "Media Gallery" or "My Media") and then return, you'll find that the error no longer appears.

macOS 10.12 Sierra/10.13 High Sierra/10.14 Mojave

  • Select Safari > Preferences...

  • Choose Privacy
  • Select "Always allow" from the Privacy menu

macOS 10.15 Catalina

  • Select Safari > Preferences...
  • Choose Privacy
  • Uncheck the box for "Website tracking: Prevent cross-site tracking"

MacOS Catalina Privacy cookie settings

iOS/iPadOS

  • Go into the Settings App and choose Safari

  • Choose your cookies settings

  • Set your cookies to "Always Allow"

Other alternatives

  • Use a browser other than Apple Safari on macOS or iOS
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Details

Article ID: 65527
Created
Thu 10/18/18 12:00 PM
Modified
Fri 7/10/20 2:01 PM