Exchange - Login to a Shared Exchange Mailbox with a non-Exchange Account

Question

• I am an undergraduate student employee and my ONID account has been granted permissions to a shared Exchange mailbox. How do I access it?
• I don't have an Exchange mailbox (a first.last address) on my ONID account, but I have been granted permissions to a shared Exchange mailbox. How do I access it?

Environment

• Oregon State University
• Exchange Email
• Users whose ONID account does not have an Exchange mailbox (yet)

Resolution

Method 1 - Use Outlook Web App

1. Open a web browser and enter https://outlook.office.com/mail/email.address@oregonstate.edu/ - where "email.address@oregonstate.edu" is the email address of the shared mailbox you need to access
2. Enter your username and password when prompted
   • Note: enter your username as username@oregonstate.edu
3. Bookmark the web address for easy access in the future

Method 2 - Configure Outlook for Windows or Mac

Outlook for Mac

1. Open Outlook for Mac
2. In Outlook, select the Outlook menu and choose Preferences
3. Select Accounts
4. Choose "Exchange or Office 365"
5. In the E-mail address field, enter the email address of the resource mailbox
6. In the username field, enter username@oregonstate.edu where "username" is your ONID username
7. Enter your password
8. Click Add Account
9. You may see a pop-up warning you about autodiscover.oregonstate.edu; check the box to "Always use my response for this server" and click Allow

Outlook for Windows

1. Open Outlook for Windows
2. If you are prompted to create a new profile, enter a profile name and click OK
3. On the Auto Account Setup page, enter the email address of the resource mailbox
4. Leave the password boxes blank and click Next
5. If you are logged into Windows with your ONID account, Outlook will authenticate you with that username and password; otherwise you will be prompted to enter your ONID username and password
   • Note: enter your username as username@oregonstate.edu
6. A pop-up notice may warn you that you will need to restart Outlook for the changes to take effect; press OK
7. Click finish when you see "Congratulations!"

Assistance

For assistance, contact the Service Desk.