Duo - Hardware Token Shows "888 888"

Issue/Question

  • When I press the button on the hardware token, it shows "888 888".

Environment

  • Oregon State University
  • Employee, Student or Associate
  • ONID Account
  • Duo user
  • Hardware token

Cause

If you hold down the button on the Duo hardware token for several seconds, a test code of "888 888" is displayed. The test code shows that all parts of the display are working correctly.

Resolution

Press the button for a shorter amount of time, and the normal passcode will be displayed correctly.

 

For assistance, contact the IS Service Desk.

Details

Article ID: 78295
Created
Tue 5/14/19 11:38 AM
Modified
Tue 5/5/20 5:16 PM