Duo - Can't Find Duo Mobile App in the App Store

Issue/Question

  • I can't find the Duo Mobile app in the app store.

Environment

  • Oregon State University
  • Employee, Student or Associate
  • ONID Account
  • Duo

Cause

If the Duo Mobile app is not showing up in the app store, it could be that the phone is too old to support the app.

More information about which phones are supported by Duo mobile can be found in the Duo user guide: https://guide.duo.com/

Resolution

If your mobile device is not supported by Duo Mobile, we recommend signing up for Duo with a hardware token: Duo - Sign Up with a Hardware Token

 

For assistance, contact the IS Service Desk.

Details

Article ID: 78534
Created
Sat 5/18/19 7:00 AM
Modified
Tue 5/5/20 5:15 PM