OSU Gmail - Clean up Email Settings After Account Compromise

Tags ONID gmail

Issue/Question

  • If your account was compromised, you should check your OSU Gmail settings to make sure your account is safe to use.

Environment

  • Oregon State University
  • ONID Account
  • Gmail

Explanation

Sometimes hackers change settings in a compromised Gmail account. These changes could be harmful to you.

If your account is compromised, it will be deactivated and you will be contacted by IT staff. Once you have reactivated your account and changed your ONID password, you should follow these steps to check your Gmail settings.

Resolution

  1. Log in to your ONID Gmail account
  2. Click on the gear icon in the upper right corner, and choose "Settings"
     
  3. Select the "Accounts" tab
    • Confirm that your name is formatted correctly next to "Send mail as"
    • If your name looks incorrect, select "edit info" to update it
       
  4. Select the "Forwarding and POP/IMAP" tab
    • If there are any invalid forwards set, select "Disable forwarding"
    • Click "Save Changes" at the bottom of the screen if you made changes
  5. Select the "Filters and Blocked Addresses" tab
    • If there are any invalid filters set, delete them
    • If there are any invalid blocked addresses, remove the blocks

Note: the items listed above are common issues for formerly compromised accounts, but this is not an exhaustive list. It's a good idea to check all of your settings in Gmail before you begin using your account again.

 

For assistance, contact the Service Desk.

Details

Article ID: 79164
Created
Fri 5/24/19 11:39 AM
Modified
Mon 5/11/20 3:52 PM