Monitors not Waking with Docking Station

Issue/Question

• Monitors plugged into a docking station do not wake when the computer comes out of sleep mode.
• Monitors will appear as generic PNP monitors in Device Manager and show up in Display Settings.

Environment

• Windows 10

Cause/Explanation

The cause is currently unknown.

Work around

Method 1

1. Enter Display Settings
2. Under Multiple Displays change to Duplicate Monitors 1 and 2
3. Return to Multiple Displays and chose extend displays.
4. Repeat for each display.

Method 2

1. Open Device Manager.
2. Find and expand the Mouse drop down menu and click on the Mouse.
3. Click Properties, select Power Management Tab.
4. Uncheck "Allow the computer to turn off the device to save power".
5. Check "Allow the device to wake the computer".
6. Do the same for the keyboard. If you still can't wake up the PC, then go to Human Interface Devices and check the "Allow this device to wake the computer" for every USB port.