Online Services - Can't Update Mailing Address

Issue/Question

• I cannot update my address through MyOregonState or OSU Online Services. I get the message "Errors occurred. Please try again."

Environment

• Oregon State University
• OSU Online Services
• Mailing Address
• Student or Employee

Explanation

We use a tool called CLEAN_Address to enforce correctly formatted mailing addresses. CLEAN_Address receives updates for new addresses every 3 months. If your address is not formatted correctly, or is very new, you may have trouble entering it into the system.

Additionally, the form can be picky about the order in which data is entered.

Resolution

Method 1 - Fix Address Errors

Read the suggestions under the error message and try reformatting your address.

Method 2 - Try Again In a Specific Order

• Exit the page
• Open the page again
  1. Blank out the address, city and zip code.
  2. Change the state and then change the address, city and zip code.
  3. Change the valid from date (if needed).

Method 3 - Manual Override

If you are unable to enter your address, you will need to contact someone to enter it manually. Please note that IT does not have access to change your address for you.

• Students - contact the Office of the Registrar.
• Employees - contact AskHR@oregonstate.edu