Duo - Do I Have to Use Duo with Canvas?

Tags Duo

Issue/Question

  • Do I have to use Duo with Canvas?
  • Do I have to sign up for Duo in order to login to Canvas?

Environment

  • Oregon State University
  • Student or Instructor

Explanation

When your account becomes Duo mandatory you will be required to sign-up for Duo.

Canvas does not require Duo two-step login. However, you still must be signed up for Duo in order to login to OSU Login. This is true even if the only thing you access is Canvas.

Starting at midnight (am) on your Duo mandatory date, you will see a prompt to sign-up for Duo when you try to login to any service, including Canvas, unless you have already signed up for Duo.

 

Technical Details

When you login to OSU Login, the following process occurs:

  • The system checks that your username and password are correct.
    • If incorrect, you cannot proceed 
  • It checks if your password is expired
    • If expired, you must change your password to proceed
  • It checks whether or not your account is Duo mandatory.
  • If you are Duo mandatory, it checks whether or not you are signed up for Duo.
    • If you are not signed up for Duo, the system pops up a notice saying you are required to sign up for Duo; there is no way to get past this prompt besides signing up for Duo.
  • If you are signed up for Duo, the system checks what application you are logging into; if the application is Canvas, you are not prompted for Duo two-step login. If it is any other application, you are prompted for Duo two-step login.

 

What About Proctored Exams?

Some Ecampus courses require you to take proctored exams. There are two options to for Duo login during a proctored exam:

  • Use a Duo hardware token that generates a pass code
  • Create a 24 hour temporary Duo pass code in advance at http://duo.oregonstate.edu

For more information, please see: https://ecampus.oregonstate.edu/services/duo/

 

For assistance with Duo, contact the IS Service Desk.

Details

Article ID: 89617
Created
Thu 10/17/19 1:08 PM
Modified
Fri 10/18/19 2:07 PM