OneDrive - Error "You don't have access to this service"

Issue/Question

  • When trying to login to OneDrive, I get the error "You don't have access to this service" with an error code of "0x8004deef"

Environment

  • Oregon State University
  • Current Student, Employee or Associate
  • OneDrive

Cause/Explanation

This is a known issue with OneDrive provisioning.

Additional information: Office365 administrators may see the message: "OneDrive‎ isn't set up for this user. Ask the person to go to portal.office.com/onedrive to set it up. It might take a while. If you still see this message 24 hours later, contact Support."

Resolution

  1. Browse to: http://portal.office.com/onedrive
  2. Login as username@oregonstate.edu when prompted.
  3. Wait 24 hours and try accessing OneDrive again.

 

For assistance, contact the Service Desk.

Details

Article ID: 95733
Created
Mon 1/13/20 9:10 AM
Modified
Wed 5/6/20 11:34 AM