Service Desk Laptop Data Backup Policy

What you need:

1. Your laptop
2. Another storage medium:
   • External hard drive that works with your laptop
   • An account with an online storage provider
3. Enough time to help you backup your data
   • A typical backup to an external hard drive takes about 10 minutes for 2-3 GB of data

What we provide:

• Backup assistance
• Backup education - so you can backup your data in the future by yourself
• Hard Drive Removal - if your computer is in an unusable condition and you need files off of it

Our backup policy:

• Customer provides a final destination at the time of the data backup (external hard drive, DVDs, online storage provider)
  • Note: the Service Desk can provide a temporary storage medium for your data if needed, however any data left on our storage devices cannot be accounted for after the current day’s repair. If a customer chooses to leave data on our devices, it is at their own risk
• Customer must communicate to the tech any data they want backed up/saved. The Service Desk cannot be accountable for data that was not mentioned prior to starting the backup