Exchange - How to Add/Remove Members of a Distribution List

Issue/Question

• How do I add/remove members from my distribution list?
• Do I have to call my IT team every time I want to add members to my distribution list?
• I used to be able to change my list's members, and now I can't. What happened?

Environment

• Oregon State University
• Exchange Email

Explanation

All Exchange users have been migrated to Exchange Online. At this time, many distribution are still on-premises. Technical limitations of the relationship between the two mail systems prevents Exchange Online users from making changes to their on-premises distribution lists.

Users can ask their IT team to migrate their distribution list to Exchange Online, allowing them to edit their own list membership again.

Resolution

Update Membership for a Distribution List that is On-prem

• For customers supported by UIT Customer Experience (CN or Cosine), contact the CX Accounts team.
• For employees supported by another IT team, please contact your IT support team.

Migrate a List to Microsoft 365/Exchange Online

To request migration of a distribution list from Exchange on-prem to Exchange Online:

• For customers supported by Customer Experience, contact the CX Accounts team.
• For employees supported by another IT team, please contact your IT support team.

Update Membership for a Distribution List in Microsoft 365/Exchange Online

If your list is already in Exchange Online, use these steps to update membership of your list:

• Via Outlook desktop app
  1. Open the Address Book
  2. Search for and click on your list
  3. Select "Modify Members" to make changes
• Via Outlook on the Web
  1. Open Settings in the upper-right
  2. Select General -> Distribution Groups
  3. Click on the link "visit this portal" (you can also bookmark the portal page)
  4. On the right under "Distribution groups I own" find your list
  5. Double-click on the list and select "membership" to make changes

Assistance

For assistance, contact the Service Desk.