MS Teams - Status in Teams Does Not Match My Calendar

Issue/Question

  • Presence information (i.e. calendar availability, currently in a meeting) is not showing in MS Teams.
  • Status information in Teams does not match my calendar.

Environment

  • Oregon State University
  • Microsoft Teams

Cause/Explanation

For Exchange users, Microsoft Teams will automatically update status based on scheduled appointments in the Outlook calendar.

Users can also manually set their status in Teams.

Note: Undergraduate students who have Gmail instead of Exchange will not have their calendar status information synced to Teams.

Resolution

Check Calendar Settings

If Teams does not appear to be updating your availability correctly, check the status of your Exchange calendar appointments. If you have an appointment on your calendar with a status ("Show as") set to "Busy," Teams will show you as busy during that time. However, if the status is set to "Tentative" or "Free," Teams will not show you as busy.

If someone has sent you a calendar invite and you have not accepted it yet, that appointment will show as "Tentative" on your calendar, and Teams will not know to show you as busy.

Manually Set Status in Teams

Login to Teams and follow these steps:

  1. Click on your profile image in the upper-right corner
  2. Click on the current status
  3. Select a new status:
    • Available
    • Busy
    • Do not disturb
    • Be right back
    • Appear away
    • Appear offline
  4. You can optionally set a status message and choose whether to show it to people when they message you
  5. To clear your manually configured status, select "Reset Status"

 

For more information about status in Teams, see: Change Your Status in Teams (Microsoft KB article).

Assistance

For assistance, contact the Service Desk.

Details

Article ID: 99192
Created
Tue 2/25/20 9:46 AM
Modified
Thu 12/15/22 11:35 AM