MS Teams - Status in Teams Does Not Match My Calendar

Issue/Question

  • Presence information (i.e. calendar availability, currently in a meeting) is not showing in MS Teams.
  • Status information does not match my calendar.

Environment

  • Oregon State University
  • Teams

Cause/Explanation

For Exchange Online users, MS Teams will automatically update status based on scheduled appointments in the Outlook calendar.

Users can also manually set their status in Teams.

Note: Because of the way undergraduate students are licensed in Office 365 currently, their status information will not be automatically updated based on their calendar, even if they have an Exchange mailbox as a student employee. This is because the mailbox and the Teams license are on different accounts.

Resolution

Check Calendar Settings

If Teams does not appear to be updating your availability correctly, check the status of your Exchange calendar appointments. If you have an appointment on your calendar with a status ("Show as") set to "Busy," Teams will show you as busy during that time. However, if the status is set to "Tentative" or "Free," Teams will not show you as busy.

If someone has sent you a calendar invite and you have not accepted it yet, that appointment will show as "Tentative" on your calendar, and Teams will not know to show you as busy.

Manually Set Status in Teams

Login to Teams and follow these steps:

  1. Click on your profile image in the upper-right corner
  2. Mouse over the current status
  3. Select a new status:
    • Available
    • Busy
    • Do not disturb
    • Be right back
    • Appear away
  4. You can optionally set a status message and choose whether to show it to people when they message you
  5. To clear your manually configured status, select "Reset Status"

 

For more information about status in Teams, see: Change Your Status in Teams (Microsoft KB article).

Assistance

For assistance, contact the Service Desk.

Details

Article ID: 99192
Created
Tue 2/25/20 9:46 AM
Modified
Sat 8/14/21 8:01 AM