Popular Articles

Google Drive - How to Export Google Doc to PDF
ONID Login Help
General troubleshooting for login problems with ONID accounts.
ONID - How to Change Your Password
The process for changing your ONID password if it is known, unknown, or expired.
Zoom - Headset Problems Joining Meeting via Web
ONID - Sign-Up Instructions
Google Calendar - Configuring Permission of Shared Users
Guide: Setup Exchange Email
How to setup Exchange email on different platforms.
Zoom - Disable Participant Annotation
This KB article includes directions on how to disable participant annotation. This can be done for all of your Zoom meetings or on a meeting-by-meeting basis.
VPN - Setup for Windows
MyOSU - General Information
Windows - Determining a Network Path
Duo - I Can't Login - Troubleshooting and Errors
Troubleshoot common Duo login issues.
ONID - Account Eligibility and Duration
Guide: VPN Setup
Email at OSU
Overview of email configuration and access at OSU.
VPN - Full-Tunnel vs. Split-Tunnel
Zoom - Reusing Meeting IDs & Configure Audio Meeting for Recurring Use
This KB includes information on reusing a Zoom Meeting ID along with details on how long "join" links are active. This KB will also cover scheduling an open-ended Zoom audio meeting for recurring use. This is useful for users who wish to have a dedicated phone number and meeting ID, often used for recurring audio-only conferences (without set dates).
Zoom - Enable "HD Video" Setting for Zoom Desktop Application
VPN - Setup for Mac
Kaltura: Share or distribute your video with others
A guide on how to publish content to MediaSpace and a description of the different options for publication.
Zoom - Disable "UNMUTE" Microphone for Participants / Allows for Listening with Chat Functionality
This KB article includes steps on turning on the Zoom Meeting settings "Mute Participants On Entry" and "Allow Participants To Unmute Themselves"
Zoom - Change/Use Host Key (Join Before Host)
This KB includes steps on finding your Host Key as well as how to edit your Host Key.
IT Helpdesks for Employees
List of IT support teams on campus for faculty and staff.
Duo - Reactivate My Phone
How to reactivate your phone for Duo.