Popular Articles

General troubleshooting for login problems with ONID accounts.
The process for changing your ONID password if it is known, unknown, or expired.
This KB article includes directions on how to disable participant annotation. This can be done for all of your Zoom meetings or on a meeting-by-meeting basis.
Troubleshoot common Duo login issues.
This KB includes information on reusing a Zoom Meeting ID along with details on how long "join" links are active. This KB will also cover scheduling an open-ended Zoom audio meeting for recurring use. This is useful for users who wish to have a dedicated phone number and meeting ID, often used for recurring audio-only conferences (without set dates).
This article lists and links to the various places to update your ONID password after you change it. Those items include e-mail programs, OSU_Secure, Eduroam wireless connections, etc.
A guide on how to publish content to MediaSpace and a description of the different options for publication (private, unlisted, published).
This article will go over how to install Visio or Project alongside Office 365.
Overview of email configuration and access at OSU.
This KB article includes steps on turning on the Zoom Meeting settings "Mute Participants On Entry" and "Allow Participants To Unmute Themselves"
Zoom now has automatic Live Transcription (closed captioning) available in English. Once enabled, this automatically adds text to the bottom of the video with what the host and others are saying. Users must enable the "This must be manually enabled on the host's Zoom account within their settings on the Zoom website. This article will review how to enable the automatic live transcription (closed captioning) settings and how to leverage them within a meeting.
How to reactivate your phone for Duo.