Popular Articles

Google Drive - How to Export Google Doc to PDF
ONID - Login Help
General troubleshooting for login problems with ONID accounts.
Zoom - Headset Problems Joining Meeting via Web
ONID - How to Change Your Password
The process for changing your ONID password if it is known, unknown, or expired.
ONID - Account Activation Instructions
Zoom - Disable Participant Annotation
This KB article includes directions on how to disable participant annotation. This can be done for all of your Zoom meetings or on a meeting-by-meeting basis.
Google Calendar - Configuring Permission of Shared Users
VPN - Setup for Windows
Windows - Determining a Network Path
Guide: VPN Setup
Zoom - Reusing Meeting IDs & Configure Audio Meeting for Recurring Use
This KB includes information on reusing a Zoom Meeting ID along with details on how long "join" links are active. This KB will also cover scheduling an open-ended Zoom audio meeting for recurring use. This is useful for users who wish to have a dedicated phone number and meeting ID, often used for recurring audio-only conferences (without set dates).
Zoom - Enable "HD Video" Setting for Zoom Desktop Application
Duo - I Can't Login - Troubleshooting and Errors
Troubleshoot common Duo login issues.
VPN - Full-Tunnel vs. Split-Tunnel
ONID - Account Eligibility and Duration
MS Teams - Configure Camera and Microphone
VPN - Setup for Mac
Kaltura: Share or distribute your video with others
A guide on how to publish content to MediaSpace and a description of the different options for publication.
Email at OSU
Overview of email configuration and access at OSU.
Zoom - Disable "UNMUTE" Microphone for Participants / Allows for Listening with Chat Functionality
This KB article includes steps on turning on the Zoom Meeting settings "Mute Participants On Entry" and "Allow Participants To Unmute Themselves"
Zoom - Live Transcription (Automatic Closed Captioning)
Zoom now has automatic Live Transcription (closed captioning) available in English. Once enabled, this automatically adds text to the bottom of the video with what the host and others are saying. Users must enable the "This must be manually enabled on the host's Zoom account within their settings on the Zoom website. This article will review how to enable the automatic live transcription (closed captioning) settings and how to leverage them within a meeting.
Exchange - "Send as" Versus "Send on Behalf of"
Zoom - Change/Use Host Key (Join Before Host)
This KB includes steps on finding your Host Key as well as how to edit your Host Key.
Duo - Reactivate My Phone
How to reactivate your phone for Duo.
ONID - Using Your ONID Account