Popular Articles

General troubleshooting for login problems with ONID accounts.
The process for changing your ONID password if it is known, unknown, or expired.
How to setup Exchange email on different platforms.
This KB article includes directions on how to disable participant annotation. This can be done for all of your Zoom meetings or on a meeting-by-meeting basis.
Troubleshoot common Duo login issues.
Overview of email configuration and access at OSU.
This KB includes information on reusing a Zoom Meeting ID along with details on how long "join" links are active. This KB will also cover scheduling an open-ended Zoom audio meeting for recurring use. This is useful for users who wish to have a dedicated phone number and meeting ID, often used for recurring audio-only conferences (without set dates).
A guide on how to publish content to MediaSpace and a description of the different options for publication.
This KB article includes steps on turning on the Zoom Meeting settings "Mute Participants On Entry" and "Allow Participants To Unmute Themselves"
This KB includes steps on finding your Host Key as well as how to edit your Host Key.
List of IT support teams on campus for faculty and staff.
How to reactivate your phone for Duo.