Soft Phone via Citrix

Issue/Question

• How do I use Avaya One-X soft phone client through Citrix?
• I have a Mac and I can't install Avaya Soft Phone on my computer.

Environment

• Oregon State University
• Employee or Student Employee
• Soft Phone
• Any operating system

Explanation

Windows users can install the Avaya one-X software; using the software requires VPN as well.

For macOS and all other non-Windows computers, or for anyone who does not want to use the VPN, the Avaya one-X software is also available via our Citrix server. You only need an Internet connection and a web browser to use this option.

To follow these steps, you will need to ask Telecom to enable your OSU extension for soft phone access. For more information, see Soft Phones - About.

In addition, you will need to be granted access to the "Avaya one-X Communicator" app in Citrix. 

Resolution

Note: you do not need to connect to the VPN to use either of the below methods.

Use the Avaya One-X App on Citrix

Note: this method may not work on macOS; see below for another method.

If the Avaya One-X Communicator app does not show up for you in Citrix, please contact the Service Desk to be granted access.

1. Install Citrix Workspace on your device
   • Citrix Workspace for Windows
   • Citrix Workspace for macOS
   • Citrix Workspace for Android or Chromebook (Google Play Store)
   • Citrix Workspace for iOS (Apple iTunes Store)
2. In a web browser, go to: https://apps.oregonstate.edu/
3. Sign in with your ONID username and password. 
   
4. When prompted, sign in with Duo.
5. Select Apps
   
6. Click on the "Avaya One-X" application
   
7. In the Avaya one-X Communicator Login window, select settings in the upper-right
   1. Under Accounts - Telephony, set the following:
      1. Using: H.323
      2. Extension: <your OSU 5-digit extension number>
      3. Password: <your OSU 5-digit extension number>
      4. Server List: Enter the appropriate IP address based on your work location
         • Corvallis: osu-sftphn.voip.oregonstate.edu
         • Bend: osucc-sftphn.voip.oregonstate.edu
         • HMSC: hmsc-sftphn.voip.oregonstate.edu
         • Portland: osupdx-sftphn.voip.oregonstate.edu
      5. Enable Video Calls: Uncheck
   2. Click OK
   3. You will see a "Restart Required" message; select "Yes"
8. After the Avaya one-X client restarts, you will see a Login screen. Your extension and password should be entered already. Click "Log On."
9. You will see a warning letting you know that you will be taking over a station that is active; click Yes if you are ready to take control of the station 
   
10. You are now signed into your OSU phone via the Citrix app.

For help using the soft phone, see: Soft Phones - Using

Assistance

For assistance, contact the Service Desk.