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Soft Phone - Enabling Call Pop-up Notification
Summary
For setting up an alternative call notification method in the Avaya soft phone software, steps including photos of how to enable the visual pop-up for incoming calls.
Body
Issues/Question
How can I get a call notification in the Avaya Soft Phone software?
Are there alternate solutions to the signal incoming calls?
I'm not hearing calls, can I have a visual notification?
Environment
Soft Phone
Avaya
Windows OS
Mac OS
Citrix Desktop/Apps
Resolution
Go to the
gear icon
in the top right of the soft phone software.
select
settings
from the drop down and then
general settings
.
On the left hand side under
Device Services
go to
Preferences
.
Within the
Preferences
section on the right side window, check the box for "display alerts for incoming calls."
Lastly, save settings.
Details
Details
Article ID:
110934
Created
Fri 6/26/20 1:35 PM
Modified
Tue 7/21/20 4:32 PM