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Issue/Question
- I tried to change my password and received the message "We could not change your password"
Environment
- Oregon State University
- ONID Account
Explanation
You cannot change an ONID account password via the Office 365 password change tool. ONID account passwords can only be changed via the onid.oregonstate.edu site.
Resolution
Please follow the steps here: ONID - How to Change Your Password
Assistance
For assistance, contact the Service Desk.