Summary
Troubleshooting Network and VPN Connection- Cannot access network locations, mapped network drives disconnecting, "DNS Server isn't responding". Roaming Security Umbrella Solution.
Body
Issue/Question
- How do I remove/disable "Umbrella Roaming Security"?
- "DNS Server Isn't Responding"
- Network Drives Disconnecting
Environment
- Oregon State University
- Community Network
- Network Drives
- Windows
- Cisco AnyConnect VPN
Explanation
This error commonly occurs when a user has installed Cisco AnyConnect through a different school and the Roaming Security is part of that download.
It is not a necessary part of the Cisco AnyConnect client but does disrupt DNS resolution on our network.
Resolution
- Connect to vpn.oregonstate.edu
- Look for "Roaming Security: Umbrella is active" or something similar
- In settings or the Windows menu go to "Add or Remove Programs"
- Remove Cisco AnyConnect and be sure any other Cisco AnyConnect programs also get removed- like Umbrella.
- Do Not Just uninstall the Cisco AnyConnect Umbrella Application. When the user connects back to one of the schools it will likely re-add it.
- Must completely uninstall all parts of Cisco AnyConnect
- Re-install the VPN from https://oregonstate.app.box.com/v/cisco-vpn-clients
- Follow this KB: VPN Setup
- It is important that the VPN be installed from OSU links to be certain that the Roaming Security will not be added as well.
- Have the user test connecting to vpn.oregonstate.edu and any other network they connect to through Cisco AnyConnect.
- Ensure that the Roaming Security does not add itself again and that they can access other school's networks.
Assistance
For assistance, contact the Service Desk.