Body
Issue
- Bridge won't load
- The loading icon just keeps spinning
Cause
There may be credentials stored in your browser's cache that are no longer valid and causing Bridge to have issues logging you into the service.
Resolution
Method 1 - Clear your browser cache
Method 2 - Try a different browser
- If Bridge does not load in one browser, try loading it in another. Some options include Google Chrome, Mozilla Firefox, Microsoft Internet Explorer, or Safari.
- If Bridge still does not load in any browser, there may be server-side issues. Please call the Service Desk to check if there are any reported outages.
Assistance
For assistance, contact the Service Desk.