Remote Desktop Protocol

Terminal Services

  • Service Type: Enabling
  • Security Rating: Confidential
  • Business Impact: High
  • Business Priority: High
  • Lines of Service:
    • How We Work
    • How We Operate the University



A brief summary of this service

Remote Desktop Protocol (RDP) enables remote access to software that a computer would otherwise be unable to use (for example, due to OS incompatibility).


How this service adds value towards the mission of the university

Users can utilize software that is not available to them otherwise. Data warehouse, testing, MAC Users use to get access to Outlook, security.

Service Access

Request Access

How to access to this service

They ask, we add them to the AD group (service request by end user)

Service Hours

When this service is available


Charges, Options & Fees

The cost for someone to access this service

There is no cost to use this process.


Who can access this service

Employees working at the cashier’s office, payroll, or CAPS.

  • Students: N/A
  • Employees: Some
  • Departments: N/A
  • Associated Groups: N/A

Requirements for Access

Any additional requirements before a user can access this service

Must be a CN customer.

Support & Training


When support for this service is available

Service Desk hours


What training is available for this service

A 10-minute instructional meeting in person or via telephone.

Service Management

Service Ownership

Contacts related to management or ownership of this service
  • Business Owner(s): Director of Customer Experience (Andrew Wheeler)
  • Business Contact(s):
  • Business Unit(s): Customer Experience
  • Service Owner(s): Director of Customer Experience (Andrew Wheeler)
  • Service Manager(s): SSG
  • Escalation Contact(s): Standard


The cost to operate this service


Service Level Agreement

The agreed upon level of service between the provider and user

None at this time

Other Services


Services related to this service that are not Enabling or Enhancing



Services that must be in place for this service to be delivered

Active Directory auth, terminal server, Microsoft Stack, network


Services that enhance the value of this service and are not absolutely required

None at this time

Request Service


Service ID: 25499
Mon 1/22/18 2:54 PM
Mon 4/19/21 2:13 PM