ITSM Tool

Note: Support has been moved to the MySupport Portal, please submit requests at that portal.

ITSM Platform

Service Type: Enhancing
Security Rating: Confidential
Business Impact: High
Business Priority: High
Lines of Service:
- How We Work
- How We Operate the University

Overview

Description

A brief summary of this service

TeamDynamix is the IT Service Management platform utilized by Information Services and other IT partners to service OSU.

Value

How this service adds value towards the mission of the university

Service best practices & processes

Service Access

Request Access

How to access to this service

Request to Business Owner

Service Hours

When this service is available

24/7/365

Charges, Options & Fees

The cost for someone to access this service

A fee per additional attendee beyond registered users.

Audience

Who can access this service

IS and IT units.

Students: N/A
Employees: Some
Departments: N/A
Associated Groups: N/A

Requirements for Access

Any additional requirements before a user can access this service

IT staff.

Support & Training

Availability

When support for this service is available

Service Desk hours

Training

What training is available for this service

As a group, lasting between one and two hours.

Service Management

Service Ownership

Contacts related to management or ownership of this service

Business Owner(s): Director of Customer Experience (Andrew Wheeler)
Business Contact(s): Andrew.Wheeler@oregonstate.edu
Business Unit(s): Customer Experience
Service Owner(s): Director of Customer Experience (Andrew Wheeler)
Service Manager(s): Lucas Friedrichsen
Escalation Contact(s): Standard

Cost

The cost to operate this service

173,929

Service Level Agreement

The agreed upon level of service between the provider and user

None at this time

Other Services

Services related to this service that are not Enabling or Enhancing

Enabling

Services that must be in place for this service to be delivered

Active Directory auth, terminal server, Microsoft Stack

Enhancing

Services that enhance the value of this service and are not absolutely required