Banner Financial Aid

Financial Aid

  • Service Type: Core
  • Security Rating: Confidential
  • Business Impact: Critical
  • Business Priority: Critical
  • Lines of Service:
    • How We Operate the University



A brief summary of this service

Banner Financial Aid processes, distributes, and reports financial aid to students.


How this service adds value towards the mission of the university

Provides the fundamental services associated with federal financial aid processing for students at all levels of the institution: Bachelors, Masters, Professional, and PHD

Service Access

Access this Services

Additional links for accessing the service

Access Banner Financial Aid

Access Banner Financial Aid

Request Access

How to access to this service

Self Service is automatic for enrolled students, and the Banner Security Access form required for administrative users: 

Service Hours

When this service is available


Charges, Options & Fees

The cost for someone to access this service

There is no cost to use Banner Financial Aid.


Who can access this service

Administrators and OSU students.

  • Students: All
  • Employees: Some
  • Departments: N/A
  • Associated Groups: N/A

Requirements for Access

Any additional requirements before a user can access this service

Financial Aid staff.

Support & Training


When support for this service is available

Service Desk Hours, but secondary support is M-F 8:00am-5:00pm


What training is available for this service

Guidelines are available here:

Service Management

Service Ownership

Contacts related to management or ownership of this service
  • Business Owner(s): Director of Financial Aid
  • Business Contact(s):;,
  • Business Unit(s): Enrollment Management, Financial Aid Office, Student Accounting
  • Service Owner(s): Director of Enterprise Computing
  • Service Manager(s): Peter Pavey
  • Escalation Contact(s): Service Desk Standard


The cost to operate this service


Service Level Agreement

The agreed upon level of service between the provider and user

99.5% planned uptime, RTO: 3 days, RPO: zero data loss

Other Services


Services related to this service that are not Enabling or Enhancing

AWA, OnBase, Banner FIS, Banner HRIS, Banner SIS,  Banner Workflow, FormFusion, MyDegrees, ODS, OFAX, Scholarship Mgmt System, and CORE Reports


Services that must be in place for this service to be delivered

Infrastructure Systems and IAM


Services that enhance the value of this service and are not absolutely required

None at this time.

Request Service


Service ID: 25530
Tue 1/23/18 1:32 PM
Tue 11/8/22 10:07 AM