Presentation Support

Presentation Support

  • Service Type: Enabling
  • Security Rating:
  • Business Impact: High
  • Business Priority: High
  • Lines of Service:
    • How We Learn



A brief summary of this service

Presentation support provides remote or on-site support for audio-visual presentation hardware.


How this service adds value towards the mission of the university

Classroom Technologies provides support for installed Audio/Visual Presentation Systems in classrooms, labs and conference spaces. Remote support from our Presentation Support Call Center, and on-site if necessary.

Service Access

Request Access

How to access to this service

All supported AV systems on campus, any user that use the Presentation Support phone in a supported space

Service Hours

When this service is available

Monday - Thursday 7:30am - 7:30pm, Friday 7:30am - 5pm

Charges, Options & Fees

The cost for someone to access this service

There is no cost to use presentation support.


Who can access this service

OSU faculty, students and staff.

  • Students: All
  • Employees: All
  • Departments: All
  • Associated Groups: N/A

Requirements for Access

Any additional requirements before a user can access this service

Secured through the OSU Registrar.

Support & Training


When support for this service is available

Monday - Thursday 7:30am - 7:30pm, Friday 7:30am - 5pm


What training is available for this service

Training is available online or by appointment.

Service Management

Service Ownership

Contacts related to management or ownership of this service
  • Business Owner(s): Director - IS/Academic Technology
  • Business Contact(s): Presentation Support Call Center 541-737-3806
  • Business Unit(s):
  • Service Owner(s): Director - IS - Academic Technology
  • Service Manager(s): Associate Director AT - Classroom Technology Services
  • Escalation Contact(s): Academic Technology 541-737-2121


The cost to operate this service


Service Level Agreement

The agreed upon level of service between the provider and user

"AV Presentation Systems ""at the ready"" for instruction, student presentations, defenses, dissertation, colloquium, etc."

Other Services


Services related to this service that are not Enabling or Enhancing


Services that must be in place for this service to be delivered

Power & Network/Phone


Services that enhance the value of this service and are not absolutely required

Presentation Support Call Center must be staffed for support

Request Service


Service ID: 25558
Tue 1/23/18 2:44 PM
Tue 8/13/19 1:29 PM