Managed Servers

Windows and Linux

  • Service Type: Enhancing
  • Security Rating:
  • Business Impact: High
  • Business Priority: Medium
  • Lines of Service:
    • How We Work
    • How We Operate the University



A brief summary of this service

Managed Servers hosts Windows and Linux servers.


How this service adds value towards the mission of the university

Providing basic sysadmin support for Windows and Linux servers for customers who cannot support this function themselves; includes 10 hours support annually with additional hours available for purchase

Service Access

Request Access

How to access to this service

TD direct to Level 2 Infrastructure

Service Hours

When this service is available

Business Hours

Charges, Options & Fees

The cost for someone to access this service

Consult the Fee Book.


Who can access this service

Virtual Server Services customers.

  • Students: N/A
  • Employees: Some
  • Departments: N/A
  • Associated Groups: N/A

Requirements for Access

Any additional requirements before a user can access this service

Virtual Server Services purchase.

Support & Training


When support for this service is available

Business Hours


What training is available for this service

There is no formal training necessary.

Service Management

Service Ownership

Contacts related to management or ownership of this service
  • Business Owner(s): Director of Infrastructure
  • Business Contact(s):
  • Business Unit(s): Information Services
  • Service Owner(s): Director of Infrastructure
  • Service Manager(s): Marjorie McLagan
  • Escalation Contact(s): Level 2 Infrastructure via TD


The cost to operate this service


Service Level Agreement

The agreed upon level of service between the provider and user

none published

Other Services


Services related to this service that are not Enabling or Enhancing



Services that must be in place for this service to be delivered

Virtual Servers


Services that enhance the value of this service and are not absolutely required

Request Service


Service ID: 25601
Wed 1/24/18 1:29 PM
Tue 8/13/19 10:43 AM