Virtual Servers

Note: Support has been moved to the MySupport Portal, please submit requests at that portal.

Servers and hosting.

Service Type: Core
Security Rating: Confidential
Business Impact: Critical
Business Priority: Critical
Lines of Service:
- How We Work
- How We Operate the University

Overview

Description

A brief summary of this service

Information Services offers robust virtualized servers.

Value

How this service adds value towards the mission of the university

Reduced time, cost, and complexity to deploy servers

Service Access

Request Access

How to access to this service

Request directly to level 2 support (SIG) via catalog

Service Hours

When this service is available

24/7/365; maintenance window reserved as Tuesday nights after 10 and all day Saturday

Charges, Options & Fees

The cost for someone to access this service

Contact the Shared Infrastructure Group.

Audience

Who can access this service

Enterprise projects.

Students: N/A
Employees: Some
Departments: N/A
Associated Groups: N/A

Requirements for Access

Any additional requirements before a user can access this service

There are no access requirements.

Support & Training

Availability

When support for this service is available

M-F Business Hours plus on call 24x7 for VM environment

Training

What training is available for this service

There is no formal training necessary.

Service Management

Service Ownership

Contacts related to management or ownership of this service

Business Owner(s): Director of Infrastructure
Business Contact(s): shayne.huddleston@oregonstate.edu
Business Unit(s): Information Services
Service Owner(s): Director of Infrastructure
Service Manager(s):
Escalation Contact(s): Level 2 Infrastructure via TD

Cost

The cost to operate this service

389,206

Service Level Agreement

The agreed upon level of service between the provider and user

No published SLA, as close to 24/7/365 as possible

Other Services

Services related to this service that are not Enabling or Enhancing

None

Enabling

Services that must be in place for this service to be delivered