IP Address Management

Note: Support has been moved to the MySupport Portal, please submit requests at that portal.

Registration and connection.

  • Service Type: Core
  • Security Rating: Public
  • Business Impact: Critical
  • Business Priority: High
  • Lines of Service:
    • How We Learn
    • How We Work
    • How We Operate the University
    • How We Conduct Research

Overview

Description

A brief summary of this service

IP Address Management registers devices on the local network.

Value

How this service adds value towards the mission of the university

Allows for device registration, and a minimal version of access control to the network. This allows for adhering to the school policy that each device on the network needs to be known.

Service Access

Request Access

How to access to this service

Ticket

Service Hours

When this service is available

7/24/365

Charges, Options & Fees

The cost for someone to access this service

There is no cost to use IP Address Management.

Audience

Who can access this service

OSU campus.

  • Students: All
  • Employees: All
  • Departments: N/A
  • Associated Groups: N/A

Requirements for Access

Any additional requirements before a user can access this service

DCA employees.

Support & Training

Availability

When support for this service is available

Service Desk Hours

Training

What training is available for this service

There is no formal training necessary.

Service Management

Service Ownership

Contacts related to management or ownership of this service
  • Business Owner(s): Director of Networking and Telecom
  • Business Contact(s): johan.reinalda@oregonstate.edu
  • Business Unit(s): IS
  • Service Owner(s): Director of Networking and Telecom
  • Service Manager(s): Johan Reinalda
  • Escalation Contact(s): Service Desk Standard

Cost

The cost to operate this service

58,183 

Service Level Agreement

The agreed upon level of service between the provider and user

"No SLAs, NOC has 1hr response time for Level 1 issues, ""commercially reasonable"" measures to restore services. Note that at present, NOC does NOT have the skills to support this services. This heavily depends on personel in SIG"

Other Services

Related

Services related to this service that are not Enabling or Enhancing

none

Enabling

Services that must be in place for this service to be delivered

Core Network, In-Building Network Services

Enhancing

Services that enhance the value of this service and are not absolutely required

Nearly all other services (wont work without network connectivity)