Duo - "Remember Me" Feature

Issue/Question

  • How does the Duo "remember me" feature work?

Environment

  • Oregon State University
  • Employee, Student or Associate
  • ONID Account
  • Duo-enrolled

Cause

On the Duo authentication page, there is an option to "Remember me for 12 hours". This sets a browser cookie that allows this Duo login to be remembered for 12 hours, but only on the browser being used. 

Note: If you have "auto-push" enabled and want to use this feature, you will need to cancel the automatic push to be able to enable "remember me". Then, as long as the cookie is not deleted, that checkbox will remain checked on future automatic pushes.

Resolution

  1. Login to OSU central login
  2. Click the "remember me" checkbox
  3. Authenticate like normal.

Auto-push known issue

  1. If "auto-push" is enabled, click cancel on the blue bar at the bottom.
  2. You might see the following screen after clicking "remember me for 12 hours" and clicking "send a push"
  3. Wait the time period and click "Send Me a Push" or "Enter a Passcode".

 

For assistance with Duo, please contact your department's IT Helpdesk, or the IS Service Desk

Details

Article ID: 45759
Created
Thu 1/4/18 8:37 AM
Modified
Tue 5/14/19 11:04 AM