Duo - Push Notifications Not Working

Issue/Question

Why are Duo push notifications not working?

Environment

  • Oregon State
    • Duo

Cause

This is due to the Duo app not sending a notification to the phone correctly, but the request was still sent to the app.

Resolution

Duo has articles for both iOS and Android devices below:

Following the steps in the Duo articles above should let the login request go through and get logged in.

If you are still unable to receive a Duo Push, please see: Duo - Using a Passcode with an Offline Cell Phone

 

For assistance with Duo, call the IS Service Desk at 541-737-8787 or visit us in Milne Computer Center 201. Our term business hours are Monday-Friday 8am-7pm and weekends 3pm-7pm.

Details

Article ID: 46424
Created
Wed 1/17/18 9:55 AM
Modified
Fri 1/11/19 9:01 AM