Internet Explorer - Clearing Cookies and Cache

Explanation:

Certain issues can occur when using Internet Explorer that originate with certain cookies stored on the browser, or the browsers cache of memory. By clearing these it allows the browser to create new cookies and rebuild its a cache with the correct information.

Requirements:

  • Have a computer running Windows 
  • Have a connection to the internet

Steps:

  1. Click on the cogwheel in the top right corner.
  2. Hover over Safety, then click Delete browsing history....
  3. Make sure Preserve Favorites website data is unchecked and check Cookies and website data and Temporary Internet files and website files.
  4. Click the Delete button. 
  5. You have now cleared cookies and cache!

For assistance, contact the IS Service Desk.

Details

Article ID: 49599
Created
Tue 3/6/18 8:43 AM
Modified
Tue 8/7/18 3:54 PM