Mac Mail - Troubleshooting IMAP Connection Configuration

Issue/Question

  • Why is Mac Mail prompting me for a password each time I open the program?

Environment

  • Student or Employee
  • Mac Mail

Cause

The main cause of this problem is Mac Mail having an incorrect password saved. This can occur after you change your ONID password.

Resolution

Method 1

  1. Open Mac Mail.
  2. Open the Mail menu and choose Preferences ....
  3. Click on Accounts on the top menu.
  4. Check the Username field and make sure it has your full ONID email; if not, re-add your account as per the setup article.

 

For assistance, contact the IS Service Desk.

Details

Article ID: 51664
Created
Fri 4/6/18 8:46 AM
Modified
Wed 11/28/18 11:53 AM