Office 365 - Known Issue: "Your account doesn't allow editing on a mac. To learn more, contact your Admin about your office plan."

Issue/Question

I downloaded Office365 through Oregon State, but I am getting this error:

"Your account doesn't allow editing on a mac. To learn more, contact your Admin about your office plan."

Environment

  • Oregon State
    • Employee
    • Student
      • Mac
        • Office365

Cause

One cause that has been seen is the Mac caching Microsoft Office information from a previous install.

Resolution

Method 1:

  1. Uninstall Office 365 from the Mac.
  2. Restart the Mac.
  3. Install a fresh copy from office.cloud.oregonstate.edu.

For assistance, contact the IS Service Desk.

Details

Article ID: 51941
Created
Thu 4/12/18 4:29 PM
Modified
Wed 11/28/18 1:14 PM