Microsoft 365 - Known Issue: "Your account doesn't allow editing on a mac. To learn more, contact your Admin about your office plan."

Issue/Question

I downloaded Office365 through Oregon State, but I am getting this error:

"Your account doesn't allow editing on a mac. To learn more, contact your Admin about your office plan."

Environment

• Oregon State University
• Student or Employee
• Office 365
• Mac

Cause

This issue can be caused by the Mac caching Microsoft Office information from a previous install.

Resolution

Method 1

1. Uninstall Office 365 from the Mac.
   1. Open Finder > Applications.
   2. Command ⌘ + click to select all of the Office for Mac applications.
   3. Ctrl + click an application you selected and click Move to Trash. 
      
2. Remove files from your user Library folder
   1. In Finder, press Command ⌘ + Shift + g.
   2. In the window that opens, enter ~/Library and then click Go.
   3. Open the Containers folder and ctrl + click each of these folders and Move to Trash. Note that some of these folders may not be present.
      • com.microsoft.errorreporting
      • com.microsoft.Excel
      • com.microsoft.netlib.shipassertprocess
      • com.microsoft.Office365ServiceV2
      • com.microsoft.Outlook
      • com.microsoft.Powerpoint
      • com.microsoft.RMS-XPCService
      • com.microsoft.Word
      • com.microsoft.onenote.mac
   4. Click the back arrow to go back to the Library folder and open Group Containers. Ctrl + click each of these folders if present, and Move to Trash.
      Warning: Outlook data will be removed when you move the three folders listed in this step to Trash. You should back up these folders before you delete them.
      • UBF8T346G9.ms
      • UBF8T346G9.Office
      • UBF8T346G9.OfficeOsfWebHost
3. Remove from Dock and restart
   • If you put any of the Office applications in your Dock, go to each one and ctrl + click > Options > Remove from Dock. 
     
4. Restart the Mac to complete the uninstall.
5. Install a fresh copy from oregonstate.edu/office365.

Assistance

For assistance, contact the Service Desk.