Known Issue: Can't Play (Kaltura) Media/Video Through Canvas using Safari

Issue/Question

  • How do I play Kaltura media/videos in Canvas using Safari on macOS and iOS?

Environment

  • Oregon State
    • Kaltura / Canvas

Cause

Safari on MacOS and iOS handles cookies differently than other web browsers. When clicking on "My Media" or "Media Gallery" in Canvas in your Safari browser, you may see an error indicating "It seems your browser is blocking 3rd party session cookies which are required for the Kaltura application."

Resolution

In macOS:

  • Select Safari > Preferences...

  • Select "Always allow" from the Privacy menu

In iOS:

  • Go into the Settings App and choose Safari

  • Choose your cookies settings

  • Set your cookies to "Always Allow"

Other alternatives:

  • Use a browser other than Apple Safari on macOS or iOS

Details

Article ID: 65527
Created
Thu 10/18/18 12:00 PM
Modified
Mon 4/8/19 9:32 AM