Duo prompt not showing up on Iphone IOS 12

Tags Duo IOS

Issue/Question

  • When I am trying to sign in OSU the prompt for DUO does not come up on any application on iPhone?

Environment

  • Oregon State
    • DUO application IOS

Cause

The new IOS 12 and newer are sometimes not showing up a prompt when signing in with ONID account to any website/application.

If there is a gray empty box instead of the Duo Prompt on your iPhone or iPad in any application, the iPhone/Ipad has restriction website sharing on.

Resolution

For IOS 12.0 and newer

  1. Go to Settings.

                   

  1. Go to Screen time. 

                   

  1. Go to Content & Privacy Restrictions

                 

  1. Go to Content Restriction

                 

  1. Go to Web Content

               

Click on Unrestricted access only. It should not be on Limit adult websites or Allowed websites only.

If you do not want to fully disable content restrictions, you can add duosecurity.com to the whitelist within the Content Restrictions page on the iOS device. This will allow the Duo Prompt to display even if content restrictions are enabled

For IOS 11.0 or older

  1. Go to Settings
  2. Go to General
  3. Go to restrictions
  4. Go to the website
  5. Allow all websites
  6. If you do not want to fully disable content restrictions, you can add duosecurity.com to the whitelist within the Content Restrictions page on the iOS device. This will allow the Duo Prompt to display even if content restrictions are enabled

Duo Documentation-  https://help.duo.com/s/article/3710?language=en_US

For assistance, contact the IS Service Desk.

100% helpful - 1 review

Details

Article ID: 69395
Created
Wed 12/26/18 1:11 PM
Modified
Fri 1/11/19 9:01 AM