View a Ticket You Are a Contact On

Question

  • I am not the requestor on a ticket; how do I view the ticket?
  • I am a CN LRP; how do I view tickets for my department?
  • I am an IT Pro; how can I view another person's ticket?

Environment

  • Oregon State University
  • TeamDynamix client portal

Explanation

Normally only the requestor on a ticket can view the ticket in the client portal (https://oregonstate.teamdynamix.com/TDClient/Home/). 

However, if you have been added as a contact on another person's ticket, you can also view it in the client portal.

Resolution

CN LRPs can ask the Service Desk to add them as a contact on a ticket. IT Pros can also ask to be added as a contact on a ticket.

Once you have been added as a contact, follow these steps to find the ticket:

  1. Visit https://oregonstate.teamdynamix.com/TDClient/Home/
  2. Select "View My Requests" on the right
  3. Check the box next to "Include requests that I am listed as a contact on"
  4. Click "Search"

 

For assistance, contact the IS Service Desk.

Details

Article ID: 75180
Created
Fri 4/5/19 2:55 PM
Modified
Fri 4/5/19 2:59 PM