Issue
- My phone is not syncing with my Exchange email or calendar
Environment
- Oregon State University
- Exchange Email
- Phone (or mobile device)
- Exchange ActiveSync
Resolution
Exchange ActiveSync issues can have various causes. The following methods may help resolve them.
Method 1 - Remove and Re-Add Profile
Often the first best step is to remove the Exchange profile from your mobile device and then re-add it:
Method 2 - Remove ActiveSync Devices from Exchange
There is a limit to the number of ActiveSync devices that you can have associated with your OSU Exchange account. Follow these steps to remove unneeded devices.
- Go to http://exchange.oregonstate.edu and select "Login to Outlook"
- Select the gear icon in the upper-right for Settings
- Select "View All Outlook Settings"
- Select General -> Mobile Devices
- Select a device to remove and click the Delete button
- Click Save when done
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Note: If you remove a device you are currently using with Exchange, you will need to remove and re-add your profile on that device. See Method 1 above.
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Assistance
For assistance, contact the Service Desk.