Remote Desktop Protocol

Terminal Services

Service Type: Enabling
Security Rating: Confidential
Business Impact: High
Business Priority: High
Lines of Service:
- How We Work
- How We Operate the University

Overview

Description

A brief summary of this service

Remote Desktop Protocol (RDP) enables remote access to software that a computer would otherwise be unable to use (for example, due to OS incompatibility).

Value

How this service adds value towards the mission of the university

Users can utilize software that is not available to them otherwise. Data warehouse, testing, MAC Users use to get access to Outlook, security.

Service Access

Request Access

How to access to this service

They ask, we add them to the AD group (service request by end user)

Service Hours

When this service is available

24/7/365

Charges, Options & Fees

The cost for someone to access this service

There is no cost to use this process.

Audience

Who can access this service

Employees working at the cashier’s office, payroll, or CAPS.

Students: N/A
Employees: Some
Departments: N/A
Associated Groups: N/A

Requirements for Access

Any additional requirements before a user can access this service

Must be a CN customer.

Support & Training

Availability

When support for this service is available

Service Desk hours

Training

What training is available for this service

A 10-minute instructional meeting in person or via telephone.

Service Management

Service Ownership

Contacts related to management or ownership of this service

Business Owner(s): Director of Customer Experience (Andrew Wheeler)
Business Contact(s): Andrew.Wheeler@oregonstate.edu
Business Unit(s): Customer Experience
Service Owner(s): Director of Customer Experience (Andrew Wheeler)
Service Manager(s): SSG
Escalation Contact(s): Standard

Cost

The cost to operate this service

989

Service Level Agreement

The agreed upon level of service between the provider and user

None at this time

Other Services

Services related to this service that are not Enabling or Enhancing

Citrix, Core.oregonstate.edu

Enabling

Services that must be in place for this service to be delivered

Active Directory auth, terminal server, Microsoft Stack, network

Enhancing

Services that enhance the value of this service and are not absolutely required